Maintenance requests come in via email, phone, WhatsApp, and corridor conversations. Without a system, some get fixed quickly, some get forgotten.
What a Maintenance System Does
- Submit: Staff or tenants log a request through a simple form.
- Assign: Requests routed to the right person or team. Priority levels determine urgency.
- Track: Every request has a status: new, in progress, awaiting parts, completed.
- Report: Requests per month, average resolution time, recurring issues, and outstanding items.
Letting agents, schools, offices, and care homes use maintenance request systems to ensure nothing gets forgotten and response times are tracked.
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